Difference between revisions of "E-mail"
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[[Image:39-emailIcon.png| 500x300px |emailIcon.png]] | [[Image:39-emailIcon.png| 500x300px |emailIcon.png]] | ||
| − | For guides on how to set up your system for e-mail at DTU please see the information on portalen [http://portalen.dtu.dk/DTU_Generelt/AIT/Services/Infrastruktur/Email/FAQ.aspx AIT Email FAQ] | + | For detailed guides on how to set up your system for e-mail at DTU please see the information on portalen [http://portalen.dtu.dk/DTU_Generelt/AIT/Services/Infrastruktur/Email/FAQ.aspx AIT Email FAQ] |
For a description of the various mailing lists at DTU Compute please follow [[DTU Compute mailing lists| this]] link. | For a description of the various mailing lists at DTU Compute please follow [[DTU Compute mailing lists| this]] link. | ||
| − | The mail services at | + | The mail services at DTU Compute are currently facilitated by different systems which can roughly be categorised in to two different e-mail components: |
* A central Microsoft Exchange server at DTU for presenting mail (plus more: calendar, address book, tasks etc) | * A central Microsoft Exchange server at DTU for presenting mail (plus more: calendar, address book, tasks etc) | ||
| − | * SMTP gateways for sending and receiving all mail for imm.dtu.dk domain, including spam and antivirus scan (see [[Scanning_of_email| | + | * SMTP gateways for sending and receiving all mail for imm.dtu.dk domain, including spam and antivirus scan (see [[Scanning_of_email| email scanning at DTU Compute]]) |
| − | These components offers a very flexible scenario in terms of choice of e-mail client and operating system for the users. Generally the components | + | These components offers a very flexible scenario in terms of choice of e-mail client and operating system for the users. Generally the components offer the following e-mail related services: |
* '''imaps''' (mail.dtu.dk) - imaps is supported by virtually all modern e-mail clients''<br />'' | * '''imaps''' (mail.dtu.dk) - imaps is supported by virtually all modern e-mail clients''<br />'' | ||
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* '''SMTP''' (mail.dtu.dk) - handles e-mail transmissions to and from DTU Informatics | * '''SMTP''' (mail.dtu.dk) - handles e-mail transmissions to and from DTU Informatics | ||
| − | Generally speaking, everybody with an account on the | + | Generally speaking, everybody with an account on the DTU Compute IT systems (except students) have an email address ''[mailto:LOGONNAME@imm.dtu.dk LOGONNAME@imm.dtu.dk]''. This address is being used for DTU Compute mailing list, etc. All new staff users (incl. PhD. students) and guests are provided with a mailbox on the DTU exchange server while students with an account at DTU Compute will have their email forwarded to ''[mailto:s012345@student.dtu.dk s012345@student.dtu.dk].'' |
==Microsoft Exchange Server== | ==Microsoft Exchange Server== | ||
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* Synch to mobile devices - via Active Sync | * Synch to mobile devices - via Active Sync | ||
| − | The exchange server is administered by the DTU central department (AIT) but support is usually via | + | The exchange server is administered by the DTU central IT department (AIT) but support is usually via DTU Compute ITSupport. |
To take full advantage of all the features included in the exchange server one has to use Microsoft Outlook (windows) as a client capable of utilising the MAPI interface. Entourage (for Mac) and Evolution (for Sun/Linux) both offers "almost" full functionality as they utilise the Outlook Web Access (OWA) interface to Exchange. All three clients handles remote access very well (same functionality from external networks). | To take full advantage of all the features included in the exchange server one has to use Microsoft Outlook (windows) as a client capable of utilising the MAPI interface. Entourage (for Mac) and Evolution (for Sun/Linux) both offers "almost" full functionality as they utilise the Outlook Web Access (OWA) interface to Exchange. All three clients handles remote access very well (same functionality from external networks). | ||
| − | To read "just" mail (mostly non Windows users), a multitude of imaps clients exist. | + | To read "just" mail (mostly non Windows users), a multitude of imaps clients exist. The most popular client amongst DTU Compute non-MS users is [http://www.mozilla-europe.org/en/products/thunderbird/ Mozilla Thunderbird] (all platforms). For imaps on some android systems, see below. |
Web mail on the exchange server can be accessed from any browser (except maybe Lynx). Internet Explorer will provide most functionality as it uses so called "Premium OWA" interface where as other browsers, such as Firefox, will have to settle with the "Light OWA" interface. Still browsers such as Firefox, Opera, Safari and alike provide mail, calender, address book and tasks functionality. | Web mail on the exchange server can be accessed from any browser (except maybe Lynx). Internet Explorer will provide most functionality as it uses so called "Premium OWA" interface where as other browsers, such as Firefox, will have to settle with the "Light OWA" interface. Still browsers such as Firefox, Opera, Safari and alike provide mail, calender, address book and tasks functionality. | ||
Revision as of 16:35, 19 June 2013
For detailed guides on how to set up your system for e-mail at DTU please see the information on portalen AIT Email FAQ For a description of the various mailing lists at DTU Compute please follow this link.
The mail services at DTU Compute are currently facilitated by different systems which can roughly be categorised in to two different e-mail components:
- A central Microsoft Exchange server at DTU for presenting mail (plus more: calendar, address book, tasks etc)
- SMTP gateways for sending and receiving all mail for imm.dtu.dk domain, including spam and antivirus scan (see email scanning at DTU Compute)
These components offers a very flexible scenario in terms of choice of e-mail client and operating system for the users. Generally the components offer the following e-mail related services:
- imaps (mail.dtu.dk) - imaps is supported by virtually all modern e-mail clients
- web mail (mail.win.dtu.dk) - provides mail access from any where with a web browser. The link to remember is http://mail.win.dtu.dk/.
- MAPI (mail.win.dtu.dk)
- Outlook Mobile Access (mail.win.dtu.dk) - webmail access optimised for browsers on mobile devices
- RPC over HTTPS (mail.win.dtu.dk) - full Outlook functionality form external networks
- Active Sync (mail.win.dtu.dk) - service allowing mobile devices such as mobile phones to synchronise personal mail, calendars, address books and tasks
- SMTP (mail.dtu.dk) - handles e-mail transmissions to and from DTU Informatics
Generally speaking, everybody with an account on the DTU Compute IT systems (except students) have an email address LOGONNAME@imm.dtu.dk. This address is being used for DTU Compute mailing list, etc. All new staff users (incl. PhD. students) and guests are provided with a mailbox on the DTU exchange server while students with an account at DTU Compute will have their email forwarded to s012345@student.dtu.dk.
Microsoft Exchange Server
The Microsoft Exchange Server at DTU is Exchange 2010 Enterprise Edition. This offers additional functionality:
- e-mail via MAPI, imaps, web (OWA and OMA) or rpc over http
- Personal and shared calendars, address books and tasks via MAPI, web or rpc over http
- Synch to mobile devices - via Active Sync
The exchange server is administered by the DTU central IT department (AIT) but support is usually via DTU Compute ITSupport.
To take full advantage of all the features included in the exchange server one has to use Microsoft Outlook (windows) as a client capable of utilising the MAPI interface. Entourage (for Mac) and Evolution (for Sun/Linux) both offers "almost" full functionality as they utilise the Outlook Web Access (OWA) interface to Exchange. All three clients handles remote access very well (same functionality from external networks).
To read "just" mail (mostly non Windows users), a multitude of imaps clients exist. The most popular client amongst DTU Compute non-MS users is Mozilla Thunderbird (all platforms). For imaps on some android systems, see below.
Web mail on the exchange server can be accessed from any browser (except maybe Lynx). Internet Explorer will provide most functionality as it uses so called "Premium OWA" interface where as other browsers, such as Firefox, will have to settle with the "Light OWA" interface. Still browsers such as Firefox, Opera, Safari and alike provide mail, calender, address book and tasks functionality.
Special Exchange features
There is a few settings that users should be aware of.
Exchange Backup
- A backup of the exchange server is performed once per day. The purpose of the backup is crash recovery, i.e. in case the exchange server breaks down DTU will be able to restore the mailbox with a loss of data of up to 1 day. The possibility for restoring individual mails accidentally deleted by the end user is quite limited (although in special cases possible). Instead accidentally deleted mails can be restored using outlook within the retention period (see below).
Retention time
- Objects (i.e. email, contacts, etc.) deleted is normally just moved to a "Deleted Items" and once the "Deleted Items" is purged the items are completely removed. However, items deleted completely from the mailbox store is still available in a retention period of 30 days, i.e up to 30 after the item has been deleted it is possible to restore the item.
