Thunderbird IMAP/SMTP setup

To set up Thunderbird for DTUs Exchange, use these settings:

Account Settings

  Account Name:             your-initials@dtu.dk
  Your Name:                your name
  Email address:            your-initials@dtu.dk


Server Settings

  Server Type:              IMAP Mail Server
  Server Name:              mail.dtu.dk
  Port:                     993
  User Name:                your-initials
  Security Settings:
    Connection security:    SSL/TLS
    Authentication method:  Normal password


Outgoing Server (STMP) Settings

Description:                DTU Compute
Server Name:                mail.dtu.dk
Port:                       587
Security and Authentication:
  Connection security:      STARTTLS
  Authentication method:    Normal password
  User Name:                your-initials

SMTP send access:

To be able to send SMTP mail, The role must be added to your user in DTUbasen. Please contact itsupport@compute.dtu.dk

Command error 12:

Some versions of Thunderbird will report Command error 12 (but everything seems working) This is due a missing support of ID Command by the exchange server (a command send by the Thunderbird client).

Solution:

Go to Tools > Options > Advanced > General tab or Menu icon > Options > Options > Advanced >

General tab

click on 'config editor' button. it will tell you to be careful :) [*] In top search type: send_client look for this line: mail.server.default.send_client_info; Value = true

Double click on that line to toggle TRUE to FALSE It will stop Thunderbird from sending the "ID command".

Close window - top right X click on OK Restart Thunderbird.

[*] Linux users find the menu under Edit > Preferences > Advanced > Config Editor